date: 2013-06-04 15:08:25+00:00

Intercom.com is a web service that provides a unique insight into who your customers are. It allows you to view publicly available information on the internet such as a Twitter account or a public Flickr page, and these small insights can help you learn about and a great deal about your customers.

When you first start a business you will more than likely know all of your customers by name. Each week you recognize different customers as their box goes down the pack line, and you pause here and there to add a bonus item to their delivery. As your company gets bigger though, you can lose touch with that small-business feeling and get lost in a sea of customer ID's.