The self-service account that turns your change-request inbox into work the customer does.
Every customer gets a logged-in account where they change their own schedule, skip or donate a delivery, pause for vacation, update payment, and set their produce preferences. The stuff that used to land in your inbox is now a button they press themselves.
Fewer "can you skip me next week" emails, fewer calls, and a customer who feels in control of their own box.
Let's chatA 15-minute chat, no pressure From a Shark Tank box to your local farm delivery, these businesses run on Kiva Logic
Every subscription change used to mean an email to you.
Skip next week, pause for a trip, change the card, move the delivery day. Multiply that by a whole customer base and your inbox becomes the bottleneck the business runs through.
The inbox never stops
"Can you skip me next week?" arrives all day, every day. Each one is a small task, but together they eat the hours you needed for the actual business.
Changes wait on you
If only you can make a change, nothing happens until you see the message. A customer who wanted to pause for one week ends up frustrated, or canceled.
No control feels like no exit
When customers cannot manage their own subscription, "pause" starts to look like "cancel." Give them the controls and they stay, on their own terms.
Everything a customer needs, without touching your inbox.
A logged-in account where customers run their own subscription. Every control below is theirs to use, self-serve, whenever they want.
Change their own delivery schedule
Customers can set how often the box comes: every week, every two, three, four, six, or eight weeks, a specific week of the month, or a periodic cadence. They can also change their delivery day, route, and delivery window, all from their account.
Skip, donate, or pause
Skip a delivery with an optional reason, or choose Donate Not Skip to send that order to charity instead of skipping it. Going away? Customers can pause or place a vacation hold and resume anytime, without a single email to you.
Change the box and add to it
Customers can switch their box size or box type, and add items into an upcoming order straight from their past orders or the shop. They shape the box they actually want instead of asking you to do it.
Payment and preferences, self-serve
Customers update their own payment method, card or bank account, set produce likes and dislikes, and manage their email and communication preferences. You stop being the person who handles a card that expired.
Referrals that pay them back
Each customer gets their own referral link and code, sees who signed up through it, and earns account credit for the referrals. Your happiest customers become a quiet growth channel, from inside their own portal.
Built to take work off your desk.
The portal is the same self-service core Kiva Logic has been building for recurring local delivery since 2010.
Common questions.
What can customers change themselves?
Their delivery frequency, delivery day, route, and window, their box size and box type, their payment method, and their produce and email preferences. They can skip a delivery, donate it instead of skipping, or pause for vacation, all without emailing you.
What delivery frequencies can they choose?
Customers can pick every week, every two, three, four, six, or eight weeks, a specific week of the month, or a periodic schedule. The frequency options are configurable per store, so you decide which ones your customers see.
What is "Donate Not Skip"?
When a customer would otherwise skip a delivery, they can choose to donate that order to charity instead. It keeps the order active and does some good, rather than just removing it from the run.
Can customers add items to an upcoming order?
Yes. From their account they can add items into an upcoming order, pulling from their past orders or from the shop, so it is quick to top up the box with things they already know they want.
How do referrals work in the portal?
Each customer gets their own referral link and code inside their account. They can see who signed up through it and earn account credit for those referrals. See the pricing page for details, or start a free trial and explore at your own pace.
Want to hand your change-request inbox to your customers? Let's talk.
Tell us how your customers manage their subscriptions today and where the busywork piles up. We will be straight with you about whether Kiva Logic is the right fit.
No commitment
We will review your current setup
Free to try, no credit card
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