Let "I'm traveling" be a click, not a cancellation.
A trip, a busy week, a full fridge... those are the everyday moments where a subscriber decides between pausing and quitting. Kiva Logic gives every customer a self-serve way to pause or skip on their own, so a break stays a break instead of turning into a lost customer.
Pause for a vacation, skip a single week, or donate an order instead of skipping, all from the customer's own account, no email to you required.
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A break they cannot take themselves becomes a cancellation.
Life happens. People go out of town, get overwhelmed, or just need a week off. If the easiest way to get that is to cancel, plenty of otherwise happy subscribers will.
Going out of town
A customer leaves for two weeks. If they cannot pause on their own, they either email you or cancel to stop a delivery landing on an empty porch.
"Can you pause me?" emails
Every hold and skip request that lands in your inbox is a chore for you and a wait for them. Multiply it across a busy holiday week and it adds up fast.
Cancel to stop one box
Someone just wants to skip this week. If the only obvious button is cancel, they hit cancel... and often never come back, thinking they are done.
Give them an easy pause, and they stay signed up.
Every one of these lives in the customer's own account, so taking a break never means talking to you, and never means cancelling.
A self-serve vacation-hold page
Customers get a dedicated pause page in their account. They put the subscription on hold themselves, without emailing you, so a trip never has to become a cancellation.
Pause up to about 90 days, their way
Customers can pause for up to about 90 days, and that maximum is configurable per store. They pick from preset options or choose their own next delivery date, so the pause matches their actual plans.
Resume early, or come back whenever
A paused customer can resume early at any time, or stay paused and pick their box back up whenever they are ready. You can also let a promo code apply on resume, a simple nudge to help win them back.
Skip a single week from the calendar
When someone only needs one week off, they skip it right from their delivery schedule calendar. The skip window runs a few weeks out by default and is configurable, so a full fridge does not turn into a cancelled subscription.
Donate Not Skip
Instead of skipping a week, a customer can donate that order to charity. It gives a feel-good alternative to skipping and keeps the order flowing to someone who needs it.
Pausing is built into the platform.
Not a bolt-on. Self-service holds and skips come from fifteen years of running subscription and local delivery businesses on one platform.
Common questions.
Can customers pause their subscription themselves?
Yes. There is a dedicated self-serve pause page in the customer's account. They can pause for up to about 90 days, and that maximum is configurable per store. They choose from preset options or pick their own next delivery date.
What happens when they want to come back?
A paused customer can resume early at any time, or stay paused and return whenever they are ready. You can also apply a promo code on resume, a small nudge to help bring them back.
Is skipping one week different from pausing?
Yes. A pause holds the subscription for a stretch of time. Skipping is for a single delivery, done right from the customer's schedule calendar. The skip window runs a few weeks out by default and is configurable.
What is Donate Not Skip?
Instead of skipping a week, a customer can choose to donate that order to charity. It is a feel-good alternative to skipping that keeps the order going to someone who needs it.
How do we get started?
Start a free trial and configure your pause window, skip settings, and Donate Not Skip, or see the pricing page for details. You can also get in touch and we will walk through the hold and skip tools on your own store.
Want subscribers to pause instead of quit? Let's talk.
Tell us about your subscription and how your customers take breaks today. We will be straight with you about whether Kiva Logic is the right fit.
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We will review your current setup
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