Keep your subscribers longer.
The cheapest customer is the one you already have. Kiva Logic helps you spot the subscribers about to slip away, and removes the everyday friction that quietly pushes people to cancel, so more of them stay signed up.
Catch heavy skippers before they leave, let customers pause instead of quit, and never lose someone just because changing their order was a hassle.
Let's chatA 15-minute chat, no pressure From a Shark Tank box to your local farm delivery, these businesses run on Kiva Logic
Most churn is quiet. It leaves before it tells you.
Subscribers rarely announce they are done. They skip a few weeks, hit a payment snag, or get annoyed that changing their box is a chore, and then they are gone.
The silent skipper
A customer who skips week after week is usually on their way out. If nobody notices, you find out only when they cancel.
The failed payment
An expired card fails a charge, and if you do not see it and follow up, an otherwise happy subscriber silently drops off.
Cancel by friction
Going on vacation, wanting a smaller box, needing to change a delivery. If the only easy option is to cancel, plenty of people just cancel.
Catch them early, and make staying easy.
The platform surfaces the customers at risk and gives everyone else a lighter alternative to cancelling.
Schedule Skip Alert
The software flags customers who are skipping an excessive number of weeks, an early warning that someone is drifting toward cancelling. You reach out and win them back while they are still a customer.
Pause instead of quit
Customers can hold for vacation up to twelve weeks ahead and pick their box back up when they return, so a break becomes a pause on their account instead of a cancellation.
A lighter option than leaving
Self-service skipping, swapping items, changing cadence, and switching to a smaller box mean a customer who wants less can dial down instead of walking away entirely.
Failed payments, surfaced
Failed charges show up on your billing page and weekly report, so you can follow up on an expired card and recover a subscriber who never meant to leave.
Gifting keeps them engaged
Let customers send a box as a gift. It keeps them active on your store and brings new people in through the customers who already love you.
Retention is built into the platform.
These are not bolt-on tools. They come from fifteen years of running subscription and local delivery businesses on one platform.
Common questions.
How does the Schedule Skip Alert work?
When a customer skips an excessive number of weeks, the software flags it so you can reach out proactively. Heavy skipping is often a sign someone is about to cancel, and this gives you the chance to win them back first.
Can customers pause instead of cancelling?
Yes. Customers can hold for vacation up to twelve weeks ahead and resume on their own, so a break stays a pause on their account rather than a cancellation you have to win back from scratch.
What happens when a payment fails?
Failed charges are surfaced on your billing page and weekly report so you can follow up on an expired card. That recovers subscribers who would otherwise drop off without ever meaning to leave.
Can customers get a smaller box instead of quitting?
Yes. Customers can change cadence, swap to a smaller box, or adjust items themselves. Giving them a lighter option keeps people who want less from leaving entirely.
How do we get started?
Start a free trial and configure your boxes, schedules, and alerts, or see the pricing page for details. You can also get in touch and we will walk through the retention tools on your own store.
Want to keep more of the subscribers you have? Let's talk.
Tell us about your subscription and where you are losing people. We will be straight with you about whether Kiva Logic is the right fit.
No commitment
We will review your current setup
Free to try, no credit card
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