Kiva Logic Blog

I thought it might be fun to share an example of what happens when I get an email sent in to my helpdesk. The email that I'm thinking of came in today and basically had two questions:

Those two questions are simple enough to answer- I explained how to remove a recurring product from a customer's account and provided a nice screenshot with an arrow where to look. The second question, I took a look at the customer's system log. I was able to see that when the order in question was created, the three products did not have a retail price so the software could not add them to the customer's account.

Done. Simple.

Now here's where things usually take a turn.