Split Menu Items for More Sub Options

When you are building a box menu, you give different quantities of items to the different box sizes you have. For these examples, we will be using an organic produce delivery company.

In a "Small" box, you might have 1 head of lettuce. In a "Large" box, you might decide to give the customer 3 heads of lettuce.

The subbing problem

The problem for customers who receive a "Large" box is, when they log in to sub out that item, they will see 1 item to sub out:

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This basically means it's all or nothing for Lettuce for that customer. They either get 3 heads of lettuce, or they sub those 3 heads of lettuce out and get none. How do we fix this? We split those 3 heads of lettuce into different items in their menu!

Splitting the quantities

Because Lettuce might be a fairly high value item, it might be better for your customers to allow them to sub out each head of lettuce individually. That way they can keep 1 head of lettuce, and then sub the other two out. Or they can keep 2 heads of lettuce and sub 1 out. This gives them much more flexibility.

To allow this to happen, go to Products->Box Products on the admin side. There is a column called 'Split?', with a text input box for each item on your menu.

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When a value is set for the "Split?" column, instead of the system placing one item of "3 heads of lettuce" in the customers order, it will place 3 items of "1 head of lettuce". For this example, we've also told the system to split the Bananas into quanties of 3, and we've also set the peaches to be split into quantities of 3.

Here's what the customer will now see when they log in to make subs:

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NOW the customer can make a different selection for each head of lettuce in their order.. OR of course they can elect to just keep all three if they really like making salads and sandwiches. You can also see that instead of 1 item of "8 Bananas", the customer now sees 2 items of "3 Bananas" and 1 item of "2 Bananas". For the peaches, instead of 1 item of "7 Peaches", the customer now has 2 items of "3 Peaches" and 1 item of "1 Peach".

Admin View

If you go to edit a customers' order on the admin side, and they have a 'split' product like lettuce, here is what it will look like:

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FAQ

  • For now, the system will only divide items as whole numbers, so you only want to use numbers like 1, 2, 3, 4, 5, 6, 7. If you use a number like 1.5, it gets weird.
  • Labels will still act the same, no changes there.

Have questions? Send an email to support@kivalogic.com